FAQs

Here are our most frequently asked questions about the compensation process.

Questions on cross-border compensation events

If the bank has its head office in Germany and a branch office in the EU or EEA, customers are protected through the EdB. Deposits of up to 100,000 euros are covered – per person and bank – even if your account is at a branch office in another EU/EEA member state.

And the same applies vice versa, when a bank has its head office in the EU and branches in Germany. The nationality of the customer is irrelevant.