FAQs

Here are our most frequently asked questions about the compensation process.

Ausrufezeichen

Security Glossary

Key terms related to the protection of your deposits, explained in simple terms.

Questions on cross-border compensation events

If the bank has its head office in Germany and a branch office in the EU or EEA, customers are protected through the EdB. Deposits of up to 100,000 euros are covered – per person and bank – even if your account is at a branch office in another EU/EEA member state.

And the same applies vice versa, when a bank has its head office in the EU and branches in Germany. The nationality of the customer is irrelevant.